Privacy Policy

How customer information is used for peptide orders

Northern Peptides stores the account, checkout, and order information needed to process peptide orders and support the live site. This includes customer names, email addresses, phone numbers, delivery details, account preferences, order history, and payment-status records required for fulfilment and support.

This information is used to process orders, maintain customer accounts, respond to support requests, send service updates, and keep order handling accurate from payment confirmation through dispatch. It is used to operate the store, not to dilute the buying process with unnecessary data collection.

Core privacy points

Order processing

Delivery and contact details are used to manage checkout, payment confirmation, shipment records, and support communication for peptide orders.

Account access

Stored account information lets customers review orders, tickets, saved products, and profile details from one place.

Operational records

Admin records may retain payment, invoice, and notification history where it is required for service, security, fraud review, and compliance purposes.

Data Handling Summary

What is retained

Order and fulfilment records

Names, contact details, delivery addresses, payment-status references, and order history may be retained where needed for fulfilment, refunds, fraud review, bookkeeping, and customer support.

Account and support records

Account details, saved items, support messages, and review records may be retained while an account remains active and for a reasonable period afterward where required for service or compliance purposes.

Lawful basis and contact

ControllerNorthern Peptides

Privacy contactsupport@northernpeptides.co.uk

Personal information is used where necessary to complete purchases, manage accounts, send service communications, respond to support requests, prevent abuse, and maintain required business records.

Requests relating to access, correction, or deletion should be directed to support@northernpeptides.co.uk.

Requests & Contact

Access or correction requests

If a customer needs profile or order-contact information corrected, they can update their account details or contact support directly.

Service communications

Order, payment, delivery, and support updates may still be sent when they are necessary to complete a purchase or respond to a customer request.

Support contact

Privacy questions can be directed to support@northernpeptides.co.uk or handled through the account support area.