Returns Policy

How return and refund requests are handled

If there is an issue with a peptide order, the first step is to contact support with the order number, the reason for the request, and any relevant delivery or product details. Requests are then reviewed against the payment record, fulfilment history, and the condition or status of the order.

Refund decisions may depend on order status, payment confirmation, shipment status, and the nature of the issue reported. Because the catalogue is sold for research and educational use only, customers should wait for written confirmation before assuming any return or refund has been approved.

Before raising a request

Keep the order number and contact email used during checkout ready.
Describe whether the issue relates to payment, dispatch, delivery, packaging, or the received peptide item.
Raise the issue promptly so support can review it while fulfilment records are current.
Keep items unopened and in their received condition until support has reviewed the case.
Wait for written confirmation before treating any refund or return as approved.

Returns Handling

How requests are reviewed

Approval first

A return or refund is not considered approved until the customer receives written confirmation from the store after review.

Condition matters

Where a case depends on the state of the shipment or product presentation, customers should keep items unopened and in received condition while the review is in progress.

Support route

Return and refund questions should include the order number, checkout email, and a clear description of the issue so the request can be matched against payment and fulfilment records.

Next Steps

Review shipping details

Check the shipping policy first if the question is about dispatch timing, tracking progress, or delivery handling.

View shipping policy

Contact support

Return and refund questions for peptide orders can be sent to support@northernpeptides.co.uk.

Check account history

Signed-in customers can review order history and support activity from the account area.

Open account